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Privacy Policy

1. INTRODUCTION
AncoraThemes (website url address: http://ancorathemes.com/) appreciates your business and trust. We are Cyprus based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing access to our services.
2. DATA COLLECTED
DATA STORAGE LOCATION

We are Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU / US "Privacy Shield", which is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy.

REGISTRATION DATA

If you register on our website, we store your chosen user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also view and edit this information.

PURCHASE DATA

To receive product support, you have to have one or more Envato / AncoraThemes purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.

SUPPORT DATA

If you have registered support for us. Support form submissions are our third party Ticksy ticketing system. Only the data is explicitly provided for you, and you are ready to create a new ticket. Ticksy adheres to the EU / US "Privacy Shield" and you can see their privacy policy here: Ticksy Privacy Policy.

COMMENTS

When you leave it on the website, enter the address and browser user. String to help spam detection.

CONTACT FORM

Information submitted via email is hosted by Zoho. Zoho adheres to the EU / US "Privacy Shield" policy and you can find more information about this here: Zoho Privacy Policy.

These are not allowed to be used for marketing purposes or shared with third parties.

GOOGLE ANALYTICS

We use Google Analytics on an anonymous reporting site. So, no personalized data is stored. If you would like to opt-out of Google Analytics, please follow this link: Google Analytics Opt-out.

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

  • Verification / identification of the user during website usage;
  • Providing Technical Assistance;
  • Sending updates to our users with important information to inform about news / changes;
  • Checking the accounts' activity in order to prevent fraudulent transactions and ensure the security
  • over our customers' personal information;
  • Customize the website to make your experience more personal and engaging;
  • The overall performance and the administrative smooth run guarantee.
3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites. Behave in the exact same way.

These websites may be used for the purposes of the following websites: Below you can find a list of the services in use:

FACEBOOK

The Facebook page plugin is displayed on our Facebook timeline on our site. Facebook has no cookies. We have no control. There are no cookies on Facebook. See her privacy policy here: Facebook Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookies and privacy policies. Your IP is not sent to a Twitter server until you consent to it. See her privacy policy here: Twitter Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookies and privacy policies that we have no control. There is a YouTube server until you agree to it. See her privacy policy here: YouTube Privacy Policy.

4. COOKIES
This site uses cookies - small text files that are placed on your machine. In general, cookies are used to retain user preferences, as well as provide anonymized tracking data for third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_ hash {} Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-Settings- [UID]: WordPress sets a few wp-settings- [UID] cookies. The number on the individual user ID from the users database table. This is used to customize your view of admin.
  • wp-Settings- [UID]:WordPress also sets a few wp-settings- {time} - [UID] cookies. The number on the individual user ID from the users database table. This is used to customize your view of admin.
5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered customer, there is no personal information available.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA

We do not share your information or email, name, etc. The only exceptions to that rule are for partners. Please see below:

ENVATO PTY LTD

For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

TICKSY

Ticksy provides the support ticketing platform. The data is set up and is set up. Ticksy adheres to the EU / US "Privacy Shield" and you can see their privacy policy here: Ticksy Privacy Policy.

7. HOW LONG WE RETAIN YOUR DATE

When you get a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We do not need to be able to do it for you.

If you register on our website, we also provide your personal information. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL / HTTPS protocol throughout our site. This is the identification of the third party without authorization.

In case of a data breach, the system administrators will need to reset passwords if needed.

9. YOUR DATA RIGHTS
GENERAL RIGHTS

If you have any other details, you must have a copy of it.

You can also request that we erase any of the personal data we have stored. This does not include any data. In short, we can not erase the data (ie basic account information like an email address).

If you wish, it is possible to do it all.

 

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. THIRD PARTY WEBSITES

MoreThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Still Themes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for the purpose of the country.

12. Amendments

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will be able to use our services.

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Privacy Policy